James and Ann Sy: How Do You Guard Your Walk While Pursuing Excellence? Part 2

It started when one day, I was taken by surprise that a staff member who had been on board for many weeks was tasked to count thirty pieces of bread for our sandwich order.  And the count was wrong.  I have made it clear that we can not be putting sub-standard ingredients in our food…

How Do You Guard Your Walk While Pursuing excellence? Part 1

“Miss Universe ba ‘to?” I point to the black hole on the one lollo rossa lettuce leaf that was supposed to go into one of the one hundred ten sandwiches going to a corporate account’s order.  I’m referring to the quality standard of excellence we need… The clock says we have forty minutes more to…